terms and conditions

Last Updated: December 22, 2025

These Terms and Conditions (“Terms”) govern your access to and use of the website operated by Redefined Plus Wellness Inc. (the “Company,” “we,” “us,” or “our”), including any content, functionality, and services made available through the website and related channels.

By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not access or use the Website or Services.

1. Definitions

For the purposes of these Terms:

  • “Website” means our website and any pages, forms, content, and features made available through it.

  • “Services” means any services offered by the Company, whether provided in-studio, online, through a mobile application, through a booking portal, or through third-party platforms that support scheduling, booking, memberships, payments, communications, analytics, and customer management.

  • “Studio Policies” means the operational rules and policies we may publish from time to time regarding bookings, cancellations, late arrivals, membership rules, studio conduct, and related matters.

2. Eligibility

By using the Website or Services, you represent and warrant that you are at least the age of majority in your province or territory of residence and legally capable of entering into a binding agreement.

Where permitted by the Company and applicable law, minors may only use the Services with the consent of a parent or legal guardian and subject to any requirements we establish (including waivers and supervision). A parent or guardian may be required to sign on behalf of a minor and assumes responsibility for the minor’s participation.

3. Changes to These Terms, Website, or Services

We may update these Terms at any time. Any changes are effective upon posting to the Website with an updated “Last Updated” date. Your continued use constitutes acceptance of the updated Terms.

We may also change, suspend, withdraw, or restrict any part of the Website or Services at any time for business or operational reasons without liability to you, to the fullest extent permitted by law.

4. Privacy

Your use of the Website and Services is subject to our Privacy Policy, which describes how we collect, use, disclose, safeguard, and retain Personal Information.

5. No Medical Advice

Content on the Website is for general informational purposes only and is not medical advice, diagnosis, or treatment. You should consult a qualified healthcare professional before beginning any fitness, wellness, or recovery program, especially if you have a medical condition, are pregnant, or are recovering from injury.

If you experience dizziness, pain, faintness, or shortness of breath during any activity, stop immediately and seek medical attention.

6. Assumption of Risk

Participation in fitness and wellness activities involves inherent risks, including the risk of injury. By using our Services, you acknowledge that you are voluntarily participating and assume all risks associated with your participation, to the fullest extent permitted by law.

Participation in certain Services may require you to sign a separate Liability Waiver and/or other agreements as a condition of participation.

7. Accounts and Client Information

Certain features of the Website or Services may require you to create an account, provide information, and/or complete forms or waivers.

You agree that the information you provide will be accurate, current, and complete, and you are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account.

We may suspend or terminate access to your account where we reasonably believe there has been misuse, fraud, unauthorized access, or a breach of these Terms.

8. Third-Party Platforms and Providers

We may use third-party providers and platforms to support the operation and delivery of the Website and Services, including (without limitation) scheduling and booking, memberships, payments, email and SMS communications, analytics, and customer relationship management.

Your use of third-party platforms may be subject to additional terms, conditions, and privacy practices of those providers. We do not control third-party platforms and are not responsible for their availability, security, or practices. We reserve the right to change service providers at any time.

9. Purchases, Memberships, and Payments

From time to time, the Company may offer class credits, packages, memberships, retail products, and other paid offerings (“Purchases”).

By making a Purchase, you authorize us and/or our third-party payment processor to charge your selected payment method for applicable fees, taxes, and other charges incurred in connection with your Purchases.

Unless otherwise required by law or expressly stated in writing by the Company:

  • Purchases are non-transferable and may not be shared or resold;

  • Purchases may be subject to expiry and other usage conditions disclosed at the time of purchase;

  • Refunds, credit issuance, and exceptions (if any) are at the Company’s discretion, subject to applicable law;

  • Certain Purchases may be offered on a recurring basis (e.g., memberships). Where recurring billing applies, your payment method will be charged according to the billing cycle disclosed at the time of purchase, until cancelled in accordance with the cancellation process made available at that time.

Operational rules relating to cancellations, late cancellations, no-shows, late arrival policies, and studio conduct may be set out in our Studio Policies and/or displayed at the time of booking or purchase and form part of your agreement with us.

10. Electronic Communications

By using the Website or Services and providing contact information, you consent to receive communications from us electronically (including email, SMS, and app notifications) regarding your account, bookings, Services, updates, and notices.

You may unsubscribe from promotional communications at any time. However, we may continue to send administrative or service-related communications where permitted by law.

11. Acceptable Use

You agree to use the Website and Services only for lawful purposes and in accordance with these Terms. You must not:

  • introduce viruses, malware, or harmful code;

  • attempt to gain unauthorized access to any systems or accounts;

  • interfere with or disrupt the Website, Services, servers, or networks;

  • scrape, data mine, or use automated tools to extract content without permission;

  • impersonate any person or entity or provide false information;

  • misuse our content or intellectual property.

We reserve the right to restrict or terminate your access if we reasonably believe you have violated these Terms.

12. Intellectual Property

All content and materials on the Website, including text, graphics, logos, designs, images, videos, and trademarks, are owned by or licensed to the Company and protected by applicable intellectual property laws.

You may access and use the Website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, or exploit any Website content without our prior written permission.

13. Third-Party Links

The Website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or assume responsibility for third-party content, services, or practices. Accessing third-party sites is at your own risk.

14. Disclaimer of Warranties

THE WEBSITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that the Website or Services will be uninterrupted, secure, error-free, or free from harmful components.

15. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any damages arising out of or relating to your use of, or inability to use, the Website or Services, including direct, indirect, incidental, consequential, special, or punitive damages, and including without limitation loss of profits, loss of data, business interruption, personal injury, or emotional distress.

Nothing in these Terms limits liability that cannot be excluded or limited under applicable law.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless the Company, its directors, officers, employees, contractors, and affiliates from and against claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to your breach of these Terms or misuse of the Website or Services.

17. Suspension and Termination

We may suspend or terminate your access to the Website, Services, or your account at any time, with or without notice, where we reasonably believe you have violated these Terms, misused the Services, engaged in fraud, or created risk to the Company, staff, or other clients.

18. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the Website, or Services shall be subject to the exclusive jurisdiction of the courts of New Brunswick.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements required for participation (including any Liability Waiver), constitute the entire agreement between you and the Company regarding your access to and use of the Website and Services and supersede any prior agreements relating to the subject matter herein.

21. Contact Information

If you have questions regarding these Terms, please contact:

Redefined Plus Wellness Inc.
✉️ hello@redefinedplus.ca

REDEFINED — RELEASE OF LIABILITY, WAIVER OF CLAIMS, ASSUMPTION OF RISKS & INDEMNITY AGREEMENT

IMPORTANT — PLEASE READ CAREFULLY

BY SIGNING THIS DOCUMENT, YOU WILL WAIVE CERTAIN LEGAL RIGHTS, INCLUDING THE RIGHT TO SUE OR CLAIM COMPENSATION.

This Release of Liability, Waiver of Claims, Assumption of Risks, and Indemnity Agreement (the “Agreement”) is entered into between Redefined Plus Wellness Inc. (the “Company”) and the undersigned participant (the “Participant,” “you,” “your,” “I,” or “me”).

For clarity and future flexibility, references to the Company include Redefined Plus Wellness Inc. and any studios, facilities, locations, programs, services, or business activities operated by the Company now or in the future, whether branded as Redefined Plus, Redefined, or under any other trade name. The Company’s owners, directors, officers, employees, instructors, contractors, agents, representatives, affiliates, successors, assigns, landlords, and (where applicable) equipment manufacturers, suppliers, distributors, installers, and maintenance providers are collectively referred to as the “Releasees.”

By signing this Agreement, you acknowledge that you have read, understood, and voluntarily agree to be bound by its terms.

1. Voluntary Participation

I acknowledge that I am voluntarily participating in fitness, wellness, recovery, and related services offered by the Company (the “Services”). I understand that participation is optional and that I may decline or discontinue participation in any activity at any time.

2. Scope of Services Covered

This Agreement applies to all Services offered by the Company, whether now or in the future, including without limitation:

  • Lagree / Megaformer-based training

  • Mat Pilates

  • Mat Lagree

  • Electric Muscle Stimulation (EMS) training

  • Infrared sauna and/or infrared heat therapy

  • Personal training (private or semi-private)

  • Workshops, assessments, events, and specialty programs

  • Use of studio facilities, equipment, and amenities

  • Any other fitness, movement, wellness, or recovery offerings introduced by the Company

This Agreement applies regardless of whether the Services are provided in-studio, online, through a mobile application, or via third-party booking, payment, or technology platforms.

3. Medical Acknowledgment & Participant Responsibility

I represent and warrant that:

  • I am physically and mentally capable of participating in the Services;

  • I am responsible for consulting a physician or qualified healthcare professional regarding my participation;

  • I have disclosed, and will continue to disclose, any medical conditions, injuries, illnesses, limitations, or contraindications that could affect my safety; and

  • I will immediately stop participation and notify staff if I experience pain, dizziness, faintness, shortness of breath, discomfort, or other concerning symptoms.

I understand and acknowledge that the Company does not provide medical advice, diagnosis, or treatment.

4. Assumption of Risks

I understand and acknowledge that participation in fitness, wellness, and recovery activities involves inherent risks, dangers, and hazards that may result in property damage, personal injury, illness, permanent disability, or death.

These risks may arise from, without limitation:

  • physical exertion or overexertion;

  • slips, trips, falls, or loss of balance;

  • improper form or technique;

  • use, misuse, or malfunction of equipment;

  • facility or environmental conditions;

  • actions or omissions of myself, other participants, or staff; and

  • participation in specialized training or recovery modalities.

I acknowledge that such risks exist even when safety measures are taken and instructions are followed.

I freely, knowingly, and voluntarily accept and fully assume all such risks, whether known or unknown, foreseeable or unforeseeable, and whether caused by the negligence of the Releasees or otherwise, to the fullest extent permitted by law.

5. Equipment & Facility Risks

I acknowledge that the Services involve the use of specialized fitness, wellness, and recovery equipment and facilities. I understand that risks may arise from, without limitation, the design, manufacture, selection, installation, maintenance, adjustment, operation, or failure of equipment, as well as from the condition of the premises.

I expressly assume all such risks and release the Releasees, including equipment manufacturers, suppliers, distributors, installers, and maintenance providers, to the fullest extent permitted by law.

6. Modality Acknowledgments

I acknowledge that certain Services involve specialized methods and equipment, including resistance-based training, mat-based movement, electrical muscle stimulation, and exposure to elevated heat.

I agree to follow all instructions, use equipment only as directed, and immediately communicate any discomfort, medical concerns, or limitations. I acknowledge that the Company may require additional health information and/or medical clearance for participation in certain Services.

7. No Guarantee of Results

I acknowledge that results vary by individual. The Company makes no guarantees or representations regarding fitness outcomes, performance, recovery, weight loss, injury prevention, or specific results.

8. Release of Liability & Waiver of Claims

In consideration of being permitted to participate in the Services and to use the Company’s facilities, equipment, and amenities, I hereby release, waive, and forever discharge the Releasees from any and all claims, demands, actions, causes of action, damages, losses, costs, or expenses, whether known or unknown, arising out of or related to my participation in the Services.

This release includes claims arising from negligence, breach of duty, breach of contract, occupiers’ liability, failure to warn, improper instruction, improper supervision, or any other legal theory, to the fullest extent permitted by law.

9. Waiver of Right to Sue

I understand and agree that by signing this Agreement, I am giving up my legal right to sue or seek compensation from the Releasees for any injury, illness, loss, damage, death, or expense arising out of or related to my participation in the Services.

10. Indemnification (Including Legal Fees)

To the fullest extent permitted by law, I agree to indemnify and hold harmless the Releasees from and against any and all claims, demands, actions, losses, damages, liabilities, judgments, and expenses (including legal fees and costs on a solicitor-and-client basis, where permitted) arising out of or related to:

  • my participation in the Services;

  • my failure to follow instructions or Company policies;

  • my negligent or intentional acts or omissions; and/or

  • any claim brought by a third party arising from my conduct or participation.

11. Studio Policies & Safety Rules

I agree to comply with all posted and communicated studio policies and staff instructions. The Company may refuse or discontinue Services if, in its reasonable discretion, my participation presents a risk to myself or others or if I fail to comply with safety expectations.

12. Personal Property

I acknowledge that the Company is not responsible for the loss, theft, or damage of personal property brought onto Company premises.

13. Photo, Video & Publicity Release

I acknowledge that photographs and/or video recordings may be taken in connection with participation in the Services. I grant the Company permission to use my image, likeness, voice, and recordings for promotional, marketing, and educational purposes without compensation.

If I wish to opt out of promotional use, I will notify the Company in writing. This opt-out does not apply to security footage or incidental background capture where removal is not reasonably practicable.

14. Minors

If the Participant is under the age of majority, a parent or legal guardian must sign this Agreement, assumes full responsibility for the minor’s participation, and authorizes emergency medical care if required.

15. Electronic Execution

I acknowledge and agree that this Agreement may be executed electronically, that my electronic signature is legally binding, and that I have had the opportunity to ask questions and/or seek independent legal advice prior to signing.

16. Governing Law & Jurisdiction

This Agreement shall be governed by the laws of the Province of New Brunswick and the applicable federal laws of Canada. Any dispute shall be brought exclusively in the courts of New Brunswick.

17. Severability & Binding Effect

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. This Agreement is binding upon my heirs, next of kin, executors, administrators, and legal representatives.

18. final Acknowledgment & Consent

I acknowledge that I have read this Agreement in its entirety and fully understand its contents. I understand that by signing this Agreement, I am voluntarily assuming risks and waiving certain legal rights, including the right to sue or claim compensation from the Company and the Releasees.

I confirm that I have been given the opportunity to ask questions, seek clarification, and obtain independent legal advice before signing this Agreement, and that I am signing it freely and voluntarily, without pressure or inducement.

I agree that this Agreement is clear, unambiguous, and binding upon me, and I intend to be legally bound by it.