Frequently Asked Questions

The Classes

  • Lagree is a full-body, high-intensity, low-impact workout designed to build strength, stability, and endurance without placing added stress on the joints.

    It focuses on slow, controlled movement and continuous muscle engagement, allowing you to challenge your body in a more precise and intentional way.

    The result is a workout that feels deeply effective - strengthening, sculpting, and improving balance and control over time.

  • The Megaformer Pro is a specialized piece of equipment used in Lagree classes, designed to support a full-body workout through resistance and controlled movement.

    Using a system of springs and a moving carriage, it allows for slow, intentional exercises that challenge strength, stability, and endurance in a low-impact way.

  • Mat Pilates is rooted in the foundational principles of Pilates, including breath, control, alignment, and intentional movement.

    At Redefined Plus, Mat Pilates classes focus on core strength, stability, mobility, and controlled movement patterns designed to build strength while supporting long-term movement health.

  • Infrared heat offers a different kind of warmth. Instead of heating the air around you, it gently warms the body directly, creating a comfortable, radiant heat that you can feel from the inside out.

    The result is a workout experience that feels both energizing and restorative. Infrared heat helps support circulation, muscle recovery, mobility, and relaxation, while allowing your body to move more freely throughout class.

    At Redefined Plus, our infrared Mat classes are designed to pair intentional movement with the added benefits of infrared technology, creating a warm, elevated experience that supports both performance and recovery.

    Think of it as movement, strength, and recovery layered into a single class. ✨

  • Not at all. Whether you're brand new to movement or have years of experience, our classes are designed to meet you where you are.

    At Redefined Plus, all memberships and class packs can be used for both Lagree and Mat classes, allowing you to explore different class formats and find what feels right for you. Our instructors offer modifications and progressions throughout class so you can move at your own pace.

    If you're new to the Megaformer, we recommend starting with Lagree Foundations, where you'll learn the machine and key principles of the Lagree Method.

  • Yes. If you're new to the Megaformer, we recommend starting with Lagree Foundations - a more guided class focused on form, pacing, technique and getting comfortable with the Megaformer.

    You can also begin with our Mat classes if you'd prefer to build confidence and familiarity with movement before stepping onto the Megaformer.

    All memberships and class credits can be used for both Lagree and Mat, allowing you to find the approach that feels right for you.

Before you arrive

  • For your first visit, we recommend arriving 10-15 minutes early so you have plenty of time to check in, get acquainted with the studio, and settle into your space before class begins.

    For all other classes, we recommend arriving at least 5 minutes early.

    Please note that doors lock at class start time and late arrivals cannot be accommodated.

  • Yes. Grip socks are required for all Lagree and Mat classes for both safety and hygiene. If you forget yours, grip socks are available for purchase in the studio.

  • Just yourself, a water bottle, and grip socks. We’ll take care of the rest.

  • Please arrive atleast 5 minutes early (10-15 if it’s your first time) and check in with your instructor or a member of our Studio Experience team.

    To help you fully disconnect and make the most of your 50 minutes, we ask that all personal belongings, including phones, bags, and outerwear, be stored in the designated areas before class begins.

    Water bottles are welcome in the studio, and phones should remain on silent so you can enjoy an uninterrupted, focused experience.

  • For safety and to minimize disruption, studio doors are locked at class start time. Late arrivals will not be permitted once class has begun and a late cancellation or no-show fee will apply.

Bookings & Cancellations

  • Classes can be booked through the Redefined Plus app or directly through our website. Simply select your class, reserve your spot, and you'll receive a confirmation once your booking is complete.

  • Classes must be cancelled at least 8 hours before the scheduled start time to avoid late cancellation or no-show penalties.

    For credit-based memberships and class packs, the class credit will be forfeited.

    For all other memberships: Late Cancel Fee: $15 + tax. No-Show Fee: $20 + tax

  • No. All class cancellations must be completed by logging into your account on the app or website.

    We are unable to process cancellations through email, phone, text, or social media.

  • If a spot becomes available, members will automatically be added from the waitlist in the order they joined.

    If you're added within the cancellation window, you'll still be responsible for attending or cancelling according to our policy.

    One hour before class begins, automatic waitlist enrollment is turned off to give you more flexibility with your schedule. If a spot opens during that final hour, clients on the waitlist will receive a text notification, and the spot can be claimed on a first come, first served basis.

Health & Medical

  • Please speak with your healthcare provider before participating.

    Clients with prior Mat Movement or Lagree experience are typically able to continue throughout pregnancy with appropriate modifications. Please let your instructor know before class so we can support you safely.

  • Every recovery is different. We recommend receiving clearance from your healthcare provider before returning to exercise.

    Once cleared, please let your instructor know before class so we can provide appropriate modifications and support your return to movement.

  • If you're recovering from an injury, we recommend consulting your healthcare provider before returning to class.

    Once cleared, please arrive atleast 10-15 minutes early and speak with your instructor so we can discuss any modifications that may be appropriate for you.

Memberships & Credits

  • Memberships may be cancelled after the initial 3-month commitment period with 14-days notice before your next billing cycle.

    To cancel, please email hello@redefinedplus.ca at least 14 days before your next billing date.

    A cancellation form will be provided and must be completed before your cancellation can be processed.

  • Membership holds may be requested after the initial 3-month commitment period. Holds are available for a minimum of 14 days and up to 6 consecutive weeks within a 12-month period.

    A $25 hold fee applies per billing cycle.

  • Yes. A $25 freeze fee applies per billing cycle while your membership is on hold.

  • Memberships & credits can be purchased directly through our website or app.

    Simply select the membership or credit pack that's right for you, create your member profile, and you're in.

  • Yes. All recurring memberships include a 3-month minimum commitment.

    After the initial commitment period, memberships continue on a month-to-month basis and automatically renew every 30 days until cancelled in accordance with our membership cancellation policy.

  • No. Memberships, class packs, and purchases are non-refundable and non-transferable.

  • Membership credits reset with each billing cycle and do not roll over into the next cycle.

    Class pack expiration dates vary depending on credit pack type.

  • Memberships include a set number of recurring monthly credits and offer the best value for those attending regularly.

    Class packs provide greater flexibility with no recurring commitment and can be used whenever it works for your schedule before their expiration date.

Studio

  • Our studio includes washrooms, a private shower, storage cubbies, water refill station, retail, and thoughtfully designed spaces to help you settle in before and after class.

  • Yes. We have one private shower available for use.